1800-GOT-JUNK? has revolutionised customer service in the rubbish removal business. By setting the mark for service standards and professionalism, an industry that once operated without set rates, price lists or receipts, now has top service standards.
The 1800-GOT-JUNK? image is simple - uniformed drivers in clean shiny trucks. Drivers reconfirm each appointment with clients 15-30 minutes before the scheduled arrival time. Clients are booked into 1-2 hour time blocks so they are not kept waiting for a truck to arrive and a standardised price list is presented before starting any work.
This high caliber of service continues to pay dividends - repeat customers and word-of-mouth are 1800-GOT-JUNK?'s largest source of business!
To ensure continued, first-rate service, clients receive a follow-up phone call after every job. One commercial client notes:
"I spend thousands of dollars every day and no one asks me how the service was. Then I spend $155 with you and you not only thank me for my business but you call to make sure that everything was okay!"