FAQ

Here are the answers to some of our customers' most frequently asked questions. If you can't find the answer you're looking for, please feel free to contact us.

What is 1800-GOT-JUNK?

We are a full-service rubbish removal company. We haul away items that you no longer need, like renovation materials, construction debris, old sofas, mattresses, etc.

What can you take away?

We are able to take away anything non-hazardous that two people can lift.

What we do take:

  • Wood - Fencing, firewood, old timber
  • Construction materials - Debris, tiling
  • Garden refuse - Branches, tree and bush clippings
  • Furniture - Couches/sofas, sofa beds, mattresses
  • Appliances - Fridges, freezers, washers & dryers
  • Garage, shed & attic junk - Boxes, books, old tools, tyres
  • Concrete - From broken pathways or flooring
  • Soil & dirt from a new garden
  • Roofing items - Tiles and corrugated iron
  • Renovation refuse - Walls, windows, floorboards, gyprock, plasterboard & frames, etc.
     

What we do not take:

  • Paint
  • Chemicals, solvents, oils
  • Asbestos
  • Oil drums (unless empty and top & bottom cut out)
  • Oil tanks
  • Hazardous materials
Are you licensed to do this work?

Owners, trucks and employees are fully licensed and insured. Every franchise is registered and retains the necessary permits.

Why can't you give me an exact price before you arrive?

Pricing is based on volume and nature of the material. We can't give you an exact price until we are able to see your rubbish. We book an appointment with you and review the pricing. Then the truck team verifies pricing on arrival.

When should I book an appointment?

Contact us as soon possible as time slots fill up quickly. Once you call, we'll let you know the availability in your area. We need to know the postcode of the pick up address.

Why are appointments booked in two-hour timeslots?

Truck Teams call 15 to 30 minutes before arrival and give firm arrival times. This allows them to deal with unforeseen circumstances, such as traffic or jobs that were larger than expected.

Can you do the job for me if I am not on site?

Customers should be on site when trucks arrive. We call 15 to 30 minutes before arrival to let you know we are on the way. If you are unable to be on site, the drivers review pricing on arrival and call you for confirmation. They accept credit cards over the phone.

I really need this job done but it can only be after hours. Can you do that?

Contact us and we'll be happy to discuss your options. It is unsafe for our drivers to do jobs when it is dark. Special arrangements can be made if required.

What do you do with the junk?

It depends on what you have. We will take some items to the transfer station and the rest to the tip. We are not a salvaging company or charity.

Why can't you take hazardous materials?

Drivers and trucks are not licensed to carry hazardous materials. Call your local recycling or waste management hotline for further assistance.

Can you move my stuff from one location to another?

We are not licenced to carry items for the purpose of moving them. The truck is a "dump" truck and is also dirty inside. We can only take away any items you no longer need.

Why do you charge?

Truck Teams do all the loading, clean up and take items to the local tip. We are charged at the tip just as you would be.

What equipment does your truck team come with?

Two strong and efficient people, shovels, rakes, sometimes a trolley or wheelbarrow. We do not operate machinery or carry ladders.

Why would I use your service rather than a skip bin?

Two people come and do all the labour and clean up. We charge based on the volume that items take up in our truck, which is about 11.5 cubic metres. Skip bins sit on your property and you do all the loading and clean up yourself. You also pay for the entire bin, no matter how much you fill.

How big is your truck?

The steel box on the back of our truck is 3 metres long, 2.4 metres wide and 1.5 metres high.