Frequently Asked Questions (FAQs)

Here are the answers to some of our customers' most frequently asked questions. If you can't find the answer you're looking for, please feel free to contact us.

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Pricing and Payment

Is 1800-GOT-JUNK? free?

1800-GOT-JUNK? is a paid service that offers full-service rubbish removal. That means that everything is included in the price; picking up items from wherever they’re located, loading the items into the truck, sweeping up the area when we’re done, and any associated disposal or recycling fees. We’ll give you a single, up-front price before we get to work, and that’s the price you’ll pay once we’re done—no surprises! All you have to do is point, and we’ll make your junk disappear!

What is a no-obligation onsite estimate?

We want to make sure we give you an accurate price. Since we price based on how much space your items take up in the truck, we need to see your items in person before we can give you a final price. Once our friendly team arrives onsite, they’ll take a look at all of the items you want to have removed and provide an exact price before starting the work. We only complete the job if you are happy with the price, so if you choose not to proceed, just say the word and we’ll be on our way.

What methods of payment do you accept?

We accept cash and major credit cards, and some locations have additional payment options. Payment is only processed once the job is complete.

Can I get an exact price before you arrive?

No, we can’t give you an exact price over the phone. Since we typically price based on how much space your items take up in the truck, we need to see the items in person before we can give you an exact price. For some single item removals, we can give you an estimated price before the appointment, but the final price will always be given onsite. The best way to get a price is to book a free, no-obligation onsite estimate here. For more information, watch this video to see how price is determined!

How does 1800-GOT-JUNK? charge for junk removal?

We price based on how much space your items take up in the back of our truck, broken down into ⅛, ¼, ½, ¾ of a truckload, all the way up to a full truckload. Our trucks hold the equivalent of seven pickup trucks.

There is a minimum charge for our teams to remove your items, and prices vary based on location. This is due to a number of factors, including local disposal and recycling fees.

We offer single item pricing for certain items such as mattresses or TVs, which can sometimes be less than our minimum charge.

For materials that have a heavy cubic weight like dirt, concrete, and gravel, pricing is based on the total volume that the material takes up in the truck, up to a maximum of one foot in height for a full truck. 

Watch us load up a truck to see how our standard pricing works! 

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My Appointment

When should I expect you to arrive?

On the day of your appointment with us, our friendly team members will give you a call 15-30 minutes before the start of your two hour appointment window. They’ll let you know what time they plan to arrive and confirm any other details about your appointment if needed.

How do I cancel or change my appointment?

You can always change or cancel your appointment at any time. Just call us at 1800-468-586 and we'll be happy to help you make any changes for you.

Can you remove my items if I’m not onsite?

It depends on where you’re located. Some of our franchises are able to get the job done even if you aren't home, as long as the items are easily accessible and the team can take payment over the phone. However, some locations do require you to be at home in order to remove your items.

Do you offer a No Contact Rubbish Removal service?

Yes! We are happy to provide our customers with No Contact Rubbish Removal. This allows us to remove items without direct contact to ensure the comfort and safety of our customers and our teams. Learn more here.

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What We Take

What items can 1800-GOT-JUNK? remove?

The items we most often help people get rid of are mattresses, couches, other types of furniture, and electronics. We can take pretty much anything that two people can lift and load, as long as it's not toxic or hazardous. We can remove your items from wherever they’re located, whether it’s your garage, backyard, attic, or anywhere else—all you have to do is point! See a more complete list of items we commonly take here.

Does 1800-GOT-JUNK? remove paint?

Some locations can take paint, while others aren’t able to accept it. This is due to differences in local regulations in every location. For those that can take paint, please note that they often require the paint to be fully dried before they can remove it. If you have paint that you need to get rid of, give us a call and we’ll let you know if your location can take it.

Can you remove large and bulky items?

Absolutely! We take big items all the time. As long as it can be lifted and loaded into the truck by two people, we'll be happy to take it away for you!

What does 1800-GOT-JUNK? do with all the rubbish they remove?

Our goal is always to be as environmentally responsible as possible, while being sure to follow local regulations. We do our best to keep items out of the landfill by recycling and donating as much as we can.

What items does 1800-GOT-JUNK? not accept?

The list of unaccepted items varies across locations, as we need to adhere to local regulations in each area we service. Generally, we aren’t able to take anything toxic or hazardous, and are also unable to take car or truck chassis. Here are a few items we typically do not accept: 

  • Chemicals, Solvents & Oils
  • Asbestos
  • Storage & Oil Drums (unless empty and top & bottom cut out)
  • Oil & Waste Storage Tanks
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Service and Location Info

Are you licensed and insured?

Yes, we're fully licensed and insured! We have insurance covering damages to both persons and property for every single booking.

Do you service my region/location?

While we don't quite service the entire map, we cover almost every greater metropolitan area across the US, Canada, and Australia. To see if we’re in your neighbourhood, you can start a booking by entering your postcode here.

What are your hours of operation?

It varies across our locations, but many of our franchises work both weekends and weekdays. Our call centre is open 6:00 a.m. to 10:00 p.m. AEDT, 365 days a year, and you can always book online to find an appointment time that works for you.

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